Hard to believe that it’s already Monday again. My weekend didn’t get off to best of starts. Friday, I was going about my business of answering emails, writing, mommy duty, etc. Then I get a tweet from my baby sister saying they can’t get through to me on my phone. Next, I get a Facebook notification from my younger sister saying the same.
So, I’m like what the heck is going on? I go to find my phone and I try to call only to get a pre-recorded voice telling me that my account doesn’t exist. In my mind I’m thinking “that’s a lie because I was just on this phone 12 hours ago.” The Mr comes home and he gets I the phone with the Sprint people and looks like little Miss Pre-recorded was right. They had indeed deleted my account.
Why? Well, it turns out that unlimited with Sprint isn’t really unlimited. You all know that I spend a lot of time at my mom’s and on the go. And I do travel outside of the Sprint network. I never worried about roaming because well, our plan is unlimited. But apparently, unlimited is really limited now. According to several of the customer service agents we talked too, I was roaming too much and Sprint can terminate my account without even notifying me!
My response? “That shit is bananas! Yep, I said it. It’s crazy to think that after being a loyal customers with them over 3 years that they wouldn’t have the decency to call or mail out a letter to let me know there was an issue. I could see if our bill wasn’t paid, but we pay on time! And furthermore, it’s not like I just started spending time at my mom’s, we lived there for almost two years and the roaming wasn’t a problem. So, why is this now becoming an issue?
I’m beyond pissed. I’m not going to let a cell phone tie me down. And when I do travel, I’m going to use my phone. That’s kind of the reason I got one in the first place. But what I am going to do is find a new cell phone provider. These big companies don’t really give sticks about loyal customers who pay on time. I hate they can change policies but don’t have to notify customers. We’re suppose to be mind readers or something.
And those customer service agents are a joke. Like you’re copping attitude because I called to see what the deal was with my phone not working? Wait, is that not your job? Did I ask you to do something impossible like saw yourself in half?
I love technology but times and incidents like these make me wonder if all the frustrations we have to experience with it is worth it?